AI that reads the whole fleet
An assistant that can see posture, drift, alerts, and activity across every customer, wrapped in a governance model built for MSPs. It proposes, you confirm, and the audit log remembers.
Prefer email? Get in touch and we run onboarding with you.
What's included
Fleet-wide answers
Ask once and the assistant answers across your whole book (security posture, policy drift, alert activity, admin changes), streamed as it works. Answers are advisory: reading the fleet never changes it.
Executive summaries on reports
Reports can open with an AI-written executive summary: the plain-English paragraph a customer actually reads, generated from the same data the report charts.
Drafted fixes, never direct action
When the assistant spots something fixable, it drafts a proposal from a fixed registry of known actions. It cannot invent an operation, and every draft is re-validated server-side, fail-closed. The model proposes; only an operator executes.
Dry-run first, then a confirmation ladder
Every proposed action goes through the same dry-run preview as a manual bulk change, and confirmation scales with risk: routine actions ask you to confirm the affected count, unusual ones get a full interstitial. Content an action carries, like a signature, is typed by the operator, never generated into place.
Audit-stamped, tamper-evident
Anything executed from an AI draft is marked ai-assisted in the audit log, with the prompt that produced it recorded alongside. The log itself is hash-chained, so the record of what the AI touched cannot be quietly edited afterwards.
Redaction before every call
Mailbox and file contents are stripped before anything is sent to the model. It reasons over settings, posture, and metadata, not your customers' email. The guard sits on every AI code path and is tested to fail if raw content ever reaches a payload.
Off until you say otherwise
The AI master switch ships off. Nothing model-facing runs until an operator enables it. Postures are then set per action and per engineer, and they only ever tighten: a permissive default can be restricted anywhere down the chain, never loosened.
Gemini policy oversight
Separately from CrossTenant's own assistant, the AI & Gemini page shows each customer's Google-side Gemini and AI settings across the fleet: who has what enabled, tenant by tenant. That is Google's AI, surfaced; the governed assistant above is CrossTenant's.
AI features are optional and stay off until an operator enables them. The assistant is built on Claude, Anthropic's language model. The redaction, confirmation, and audit rules above apply to every call regardless.
AI, governed
Intelligence without handing over the keys
Turn the assistant on when you are ready. It ships off, and every action it drafts still goes through you.